Yes, we ship all over the world from London, UK.

All orders over $30 are eligible for non-tracked, free shipping. Please add tracking at checkout if you would like to receive tracking information.

Orders over $200 are eligible for free Fedex Express shipping with tracking.

For the latest shipping prices, delivery information and Covid-19 updates, please see our shipping page by clicking HERE

For the latest shipping prices, delivery information and Covid-19 updates, please see our shipping page by clicking HERE

We ship from London, UK.

Our delivery times are mentioned at the checkout and vary depending on your country. Please note: The covid-19 pandemic will result in delays to the delivery times and we are currently seeing delays of between 30-60 days especially in the US and Canada. Please note Empress Mimi can not be held responsible for Covid-19 related delays the only way to guarantee your timely delivery is to opt for Fedex 48 hour shipping and ensuring you have provided us with a valid phone number. 

*Please note: due to covid-19 and government restrictions on delivering non-essential supplies some orders may take longer than usual. We are aware that this is especially affecting those orders that are delivered via USPS and Canada Post. We thank you for your patience and understanding whilst we navigate through these unprecedented times. Please know that your package is on its way to you and is as ever lovingly prepared from London - it may just take a little longer than you're used to. For peace of mind, we recommend adding tracked or Express Fedex shipping at check-out.

Unless you have paid for tracking, your order is untracked and Empress Mimi is not responsible for any delays or non delivery due to local disruptions.

Subscriptions to the lingerie subscription box start from one month (no strings attached), with special discounts for the 3, 6 and 12 month options. You can cancel or edit your subscription at any time.

If there's a particular set you like and you are not ready subscribe to the monthly option, you can always shop items individually on the "Shop" page. 

Depending on whether you choose the 1, 3, 6, or 12 month subscription box, your account will auto renew every 1, 3, 6, or 12 months (respectively). You can cancel this auto renewal or pause your account any time by getting in touch with our Customer Service team.

The Empress Mimi lingerie subscription box is a custom designed box filled with delectable lingerie, delicate jewellery, and luxurious sleepwear. We change things up every month to keep things exciting, so every delivery is a special surprise. Depending on your choice of box, we can send anything from a full matching intimates set to the gift box of your dreams with matching lounge wear, accessories, and all things naughty and nice.

Shopping online can feel like risky business when you're unsure how different brands will fit your body.

That's why we wanted to go that extra mile for our most loyal Empresses with our Fit Guarantee: If your order from the Empress Mimi Lingerie Subscription Box doesn't fit, we will send you a new item in the correct size free of charge (inventory allowing!) with your box the following month! 

To use the Fit Guarantee for a recent order, email us on info (at) empressmimi.com

Please note:

* In order to receive the free replacement, you must be an active subscriber to one of our subscription boxes.

* The Fit Guarantee policy is only valid once every active 6 months of subscription per customer.

* Requests must be made within 30 days of receipt. 

Empress Mimi Lingerie pieces are made to be worn: all bra and bralette designs are wireless for maximum comfort, and we frequently incorporate adjustable straps on panties so that they feel as sexy as they look.

Whether you are buying this for yourself or for someone special, each lingerie subscription box is custom designed and carefully curated to be an experience to open and a gift to receive. Founded by female entrepreneurs in London, this is the only lingerie subscription box which is made by women for women, to make the woman receiving the box feel like a #Queen.

We have endeavoured to make all items as adjustable as possible, so you may find that more than one size will fit you.

For more information on our sizing please visit the Size Guide page.

If unsure, we suggest you order the clothing size you usually wear, and if needed, change your size options and exchange the item once you have tried on your first delivery.

Our "Fit Guarantee" policy ensures that if your first order doesn't fit, we will send you a new set in the correct size free of charge the following month (inventory allowing)! This offer is limited to once every six months per account for active subscription box customers.

For more information on our sizing please visit the Size Guide page.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

You should have received a return form with your order, but if this is not the case you can print and complete your form here.

If you are a subscription box customer who would like to exchange or return a product, please refer to the "SUBSCRIPTION MANAGEMENT" header.