Shipping
Yes, we ship all over the world from London, UK.
All orders over $30 are eligible for non-tracked, free shipping. Please add tracking at checkout if you would like to receive tracking information.
For the latest shipping prices, delivery information and Covid-19 updates, please see our shipping page by clicking HERE
For the latest shipping prices, delivery information and Covid-19 updates, please see our shipping page by clicking HERE
We ship from London, UK.
Our delivery times are mentioned at the checkout and vary depending on your country. The covid-19 pandemic can result in delays to the delivery times and we are currently seeing delays of between 30-60 days especially in the US and Canada. Please rest assured the majority of deliveries are still completed in a timely manner, and if your purchase has been affected by delays please rest assured it is still on its way, it is just taking a little longer than usual currently!
Please note Empress Mimi can not be held responsible for Covid-19 related delays the only way to guarantee your timely delivery is to opt for Fedex 48 hour shipping and ensuring you have provided us with a valid phone number.
*Please note: due to covid-19 and government restrictions on delivering non-essential supplies some orders may take longer than usual. We are aware that this is especially affecting those orders that are delivered via USPS and Canada Post. We thank you for your patience and understanding whilst we navigate through these unprecedented times. Please know that your package is on its way to you and is as ever lovingly prepared from London - it may just take a little longer than you're used to. For peace of mind, we recommend adding tracked or Express Fedex shipping at check-out.
Unless you have paid for tracking, your order is untracked and Empress Mimi is not responsible for any delays or non delivery due to local disruptions.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
For guaranteed delivery, we recommend opting for Fedex Express - your package will be delivered within 48 hours from fulfilment.
We offer free non-tracked international shipping to all our customers for orders over $30. If you opted for this free shipping option, your order will not have an associated tracking number. If you chose TRACKED during checkout or purchased tracking separately, your tracking number will be included in your shipping confirmation email.
Subscription Management
Subscriptions to the lingerie subscription box start from one month (no strings attached), with special discounts for the 3, 6 and 12 month options. You can cancel or edit your subscription at any time.
If you have signed up for for a multi-month subscription and change your mind, we can cancel & refund your subscription - the refund will be calculated based on a monthly price per box ($44.95) for any boxes that have already been sent.
If there's a particular set you like and you are not ready subscribe to the monthly option, you can always shop items individually on the "Shop" page.
The Empress Mimi lingerie subscription box is a custom designed box filled with delectable lingerie, delicate jewellery, and luxurious sleepwear. We change things up every month to keep things exciting, so every delivery is a special surprise. Depending on your choice of box, we can send anything from a full matching intimates set to the gift box of your dreams with matching lounge wear, accessories, and all things naughty and nice.
Depending on whether you choose the 1, 3, 6, or 12 month subscription box, your account will auto renew every 1, 3, 6, or 12 months (respectively). You can cancel this auto renewal or pause your account any time by getting in touch with our Customer Service team.
Of course! When you subscribe, you should receive a Style Preference form in your email. This allows us to get to know YOU and the things that you like. That way, we'll know exactly what to send you in the colours you will love ❤
Shopping online can feel like risky business when you're unsure how different brands will fit your body.
That's why we wanted to go that extra mile for our most loyal Empresses with our Fit Guarantee: If your order from the Empress Mimi Lingerie Subscription Box doesn't fit, we will send you a new item in the correct size free of charge (inventory allowing!) with your box the following month!
To use the Fit Guarantee for a recent order, email us on info (at) empressmimi.com
Please note:
* In order to receive the free replacement, you must be an active subscriber to one of our subscription boxes.
* The Fit Guarantee policy is only valid once every active 6 months of subscription per customer.
* Requests must be made within 30 days of receipt.
*All free Fit Guarantee replacements are subject to inventory. If we have sold out of your preferred design in your sizes, we will have to delay your reshipment until the item is back in stock. If you cancel your subscription before you have received your complementary fit guarantee replacement, you will no longer be eligible for the replacement.
*Please note that any box that has received a free fit guarantee replacement will no longer be eligible for refunds unless you return both sets to us unworn with all labels attached within 14 days of the receipt of the replacement set at your own expense.
Once you have completed your purchase, our Empress Mimi lingerie subscription will be shipped within 3-5 working days. Your monthly renewal will then occur on the same date you signed up for the subscription i.e if you signed up on the 11th of Feb all your future shipments will renew on the 11th of the month. (Please note: If you subscribed before 10th January 2021, your renewal date should still be every 7th of the month)
Please note, due to Covid related global logistical disruptions, we recommend visiting our Shipping & Returns page for latest updates on delivery estimates.
Complete this form to update the sizing on your subscription profile. Your size will be updated by our pixies within 48 hours. We will email to confirm once this is done.
Fill out this form to change the shipping address associated with your account. We will update the address on your profile within 48 hours and email you to confirm once this is done.
Yes! If you would like to take a break and put your subscription on hold, no worries! You can do so by filling out this form. We will update your profile within 48 hours and email you to confirm once this is done.
If you would like to cancel your Empress Mimi subscription, please email our pixies on info (at) empressmimi.com with your request. Your subscription will be cancelled once you have received a confirmation from them that your subscription has been cancelled. If you can not find an email from us after sending a cancellation email, please make sure to check your junk inbox.
If you would like to cancel your multi-month (3, 6, or 12 month) subscription before the end of your subscription, a refund will be processed where each box that has been sent from your subscription plan is calculated based on the full monthly price ($44.95 for the Queen Box and $99.95 for the Empress box).
Once your subscription renews we can only cancel the new order 12 hours after the order was placed. Orders are automatically sent to our warehouse for prepping and unfortunately after this time we can no longer guarantee that we will be able to cancel and refund your order.
Product
Empress Mimi Lingerie pieces are made to be worn: all bra and bralette designs are wireless for maximum comfort, and we frequently incorporate adjustable straps on panties so that they feel as sexy as they look.
Whether you are buying this for yourself or for someone special, each lingerie subscription box is custom designed and carefully curated to be an experience to open and a gift to receive.
We currently have two different types of packages and every month is a surprise!
❥ The Queen Box: The 'Queen' box comes with a fabulous matching set of lingerie. Every month is a surprise, and whilst most boxes will consist of a matching bra & panty combination, we will keep things exciting by switching things up with bodysuits, camisole sets, etc.
❥ The Empress Box: A Queen box, accompanied by gorgeous accessories such as loungewear, garter belts, stockings, robes, pyjamas jewellery and kimonos! The Empress Box is curated for the ultimate lingerie experience.
We have endeavoured to make all items as adjustable as possible, so you may find that more than one size will fit you.
For more information on our sizing please visit the Size Guide page.
If unsure, we suggest you order the clothing size you usually wear, and if needed, change your size options and exchange the item once you have tried on your first delivery.
Our "Fit Guarantee" policy ensures that if your first order doesn't fit, we will send you a new set in the correct size free of charge the following month (inventory allowing)! This offer is limited to once every six months per account for active subscription box customers.
For more information on our sizing please visit the Size Guide page.
Yes! Head to our SHOP page to sample our single item products, full sets, Empress sets and bundle packages.
We always aim for every one of our customers to love every product they receive, but if you do need to return an order, we’re happy to help.
You should have received a return form with your order, but if this is not the case you can print and complete your form here.
If shipping from outside the UK, please make sure to clearly mark your returned parcel as 'returned goods' to avoid any customs charges as we will not be liable for any import duties. We will not be able to pick up any packages which have duties due on them.
If you are a subscription box customer who would like to exchange or return a product, please refer to the "SUBSCRIPTION MANAGEMENT" header.
We recommend managing you subscription box orders via the 'SUBSCRIPTION MANAGEMENT" header or by navigating the FAQ page.
If you can not find the information you are looking for, or would simply like to have a chat with us, the best way to get in touch with us is to email info (at) empressmimi.com. Alternatively you can also do so by visiting our contact page.
Other
Empress Mimi is based in London, Great Britain. All prices are displayed in $ and your bank will either process your purchase in USD or convert it to USD from your local currency. Our website operates in USD rather than GBP due to our International client base.