Hi Kait,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced with the the broken clasp—this is certainly not the experience we want for our customers.
To make this right, we’d be happy to offer you a free replacement for the broken chain, and there’s no need to return the item. We want to minimize any further hassle or inconvenience for you.🙏
Please reach out to our support team at info@empressmimi.com with your order number, and updated mailing address so we can send the replacement out to you as quickly as possible.
Thank you again for your patience and for giving the product a try. We appreciate your feedback and are here to help.
Warm regards,
Empress Mimi