Please see bottom of page for latest Covid-19 Updates

Empress Mimi Delivery

*Please note: due to covid-19 and government restrictions on delivering non-essential supplies some orders may take longer than usual. We are aware that this is especially affecting those orders that are delivered via USPS and Canada Post. We thank you for your patience and understanding whilst we navigate through these unprecedented times. Please know that your package is on its way to you and is as ever lovingly prepared from London - it may just take a little longer than you're used to. For peace of mind, we recommend adding tracked or Express Fedex shipping at check-out.

Unless you have paid for tracking, your order is untracked and Empress Mimi is not responsible for any delays or non delivery due to local disruptions.

 

UK

Cost

Delivery Time

Free shipping over $30

FREE

7-10 business days

Shipping for order under $30

$3.50

7-10 business days

Tracked Shipping

$5

5-10 Business days

48 Hour delivery (from fulfilment)

$3.50

48 Hours

  

Europe

Cost

Delivery Time

Free shipping over $30

FREE

10-15 business days

Shipping for order under $30

$3.50

10-15 business days

Tracked Shipping

$8.50

7-15 Business days

48 Hour delivery (from fulfilment)

$25

48 Hours

 

Rest of the world

Cost

Delivery Time

Free shipping over $30

FREE

Normally 7-15 Business days. During pandemic up to 50 days for US and Canada.

Shipping for order under $30

$8.50

Normally 7-15 Business days. During pandemic up to 50 days for US and Canada.

Tracked Shipping

$10

Normally 7-15 Business days. During pandemic up to 50 days for US and Canada.

48 Hour delivery (from fulfilment)

$25

48 Hours

 

Delivery Times: Our delivery times are mentioned at the checkout and vary depending on your country. Please note: The covid-19 pandemic will result in delays to the delivery times and we are currently seeing delays of between 30-60 days especially in the US and Canada. Please note Empress Mimi can not be held responsible for Covid-19 related delays the only way to guarantee your timely delivery is to opt for Fedex 48 hour shipping and ensuring you have provided us with a valid phone number. 

Free Shipping: Empress Mimi offers free International shipping when you spend over $30 and delivers worldwide. If you would like your package to be tracked for peace of mind, please add the tracked shipping option prior to checkout. All other packages will be sent out without tracking and whilst we can provide you with proof of shipping we can not be held responsible for failed deliveries or any delays encountered in your shipment.

Address accuracy: Please check and double check that the address you have provided is correct. We strongly suggest including a phone number especially if you are opting for Fedex express shipping. If an order is returned to us due to an incorrect shipping address the reposting fee is $20 to cover the return shipping as well as the cost of the resend. Thank you for your understanding. 

Customs charges: The customer will be responsible for any customs or import charges and these will vary depending on your jurisdiction and the size and value of our package. 

Please check your governments import fees and taxes before placing your order with Empress Mimi as we do not cover these fees. These charges are the responsibility of our shoppers. 

Empress Mimi Returns & Exchanges

Our lingerie subscription boxes are carefully curated by our stylist, however we understand that sometimes an item may not be to your liking and an exchange for a different size or refund is necessary. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

We endeavour to make returns & exchanges as easy as possible for you. You have 14 days from the date you receive your order to request a return or an exchange of your items. All requests received after this date will not be eligible for refunds. Your items must not have been worn and still have all tags attached with the original packaging. 

Returns & Exchanges: Your package should have included a return slip however if this has gone missing please download and print a return form from THIS LINK and to the following address: 

Empress Mimi
Unit 11, Carlton Place,
Shire Hill, Saffron Walden
CB11 3AU,
United Kingdom

If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Empress Mimi is not responsible for any return custom charges made and we will not be able to collect the package from the customs office.

Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.

Refunds: Once we have received and approved your return, a refund or exchange will be processed within 5 working days. Please allow 5-10 business days for the statement to appear on your account (the exact timing of this depends on your banking provider and is unfortunately not something we can speed up).  

Fit Guarantee: For Empress Mimi lingerie subscription box subscribers, we offer one free replacement box in case you do not get your sizing right the first time around. Please note that though this is limited to one box per subscriber you will continue to be able to exchange & return items as per usual after this. For more up to date information please visit the fit guarantee policy page.

Faulty items: Delivering a magical  experience is our ultimate aim so if we have made a mistake we are always at your disposal to make sure we get it right! Please email us at info (at) empressmimi.com and one of our customer service representatives will make sure to rectify the situation! 

 

 ♥ 

Covid-19 Updates

Updated 20 October 2020

Restrictions are still in place to ensure the safety of our staff working in the London warehouse. We continue to do our best to deliver your packages as fast as possible whilst keeping legal requirements as well as the health and safety of our staff as a priority. This means that fulfilment may take a little longer than usual. Fulfilment currently takes 2-3 working days from the date of your purchase pending availability and credit verification (e.g. bank checks and fraud analysis). Please allow an additional 3-5 business days for order processing during sale periods and subscription box renewals (which occur on the 7th of each month) as well as other busy periods. If you need your items by a certain date you can choose Express Fedex at checkout for an additional cost. Any additional shipping costs are non refundable. Please note, we do not process or ship orders on the weekend and we are not responsible for any delays due to local disruptions or the Covid-19 pandemic.

Due to funding cuts and the global pandemic USPS is currently experiencing unprecedented delays. Canada is also severely affected by this. We cannot guarantee delivery dates at this time, so please order ahead of time and if you need your package to be delivered by a certain date please opt for the Fedex Express 48 hour delivery option at checkout. Please note, Fedex is the only service provider with whom we can guarantee your delivery.

Customer returns are likewise affected by the delays in shipping and we are extending return times. Please email us when you are ready to return your item and keep a record of your tracking number for your return.

We are monitoring the situation closely and will post updates as they come through.

As ever, we are so grateful for your continued support of our small business during these unprecedented and difficult times.