Please see bottom of page for latest Covid-19 Updates

Empress Mimi Returns & Exchanges

Our lingerie subscription boxes are carefully curated by our stylist, however we understand that sometimes an item may not be to your liking and an exchange for a different size or refund is necessary. We offer free returns and exchanges within 30 days from the original date of delivery (extended to 90 days from shipment due to the Corona related shipping delays), subject to the following terms and limitations.     

We accept returns or exchanges for free up to 30 days from the original date of delivery.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. You can exchange an item for another item, or return it for a store credit or a refund. Any items acquired with store credit can only be exchanged or returned for store credit. Any item to be returned or exchanged must be in new, unused and resalable condition with all original tags attached. Any return or exchange should be sent back in the original, undamaged box and packaging, plus any accessories or extras that may have been included with the shipment. Partial returns for refund / store credit are only accepted for purchases made on the e-commerce website for single items and exclude subscription boxes, full sets and Empress set purchases which must be returned in full.

Returns & Exchanges: We have made it easier than ever before to process your exchange or return with us! If you wish to return an item for an exchange, refund or store credit, please follow the below instructions: 

1. Go to this link: https://www.empressmimi.com/a/returns
2. Fill out and submit your returns or exchange request
3. Wait for the approval via email (this will include a RMA number)
4. Include the RMA number on the package that you will be sending back

If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Empress Mimi is not responsible for any return custom charges made and we will not be able to collect the package from the customs office.

Please make sure that the RMA number and return form are enclosed with your goods - no RMA number and return form may result in your return not being processed. 

Refunds: Once we have received and approved your return, a refund or exchange will be processed within 5 working days. Please allow 5-10 business days for the statement to appear on your account (the exact timing of this depends on your banking provider and is unfortunately not something we can speed up).  

Our 3, 6 or 12-month subscription plans (with term commitment) cannot be canceled mid-term. However, we totally understand that there can be reasons beyond your control that will lead you to decide to cancel the remaining shipments in your prepaid subscription. If you have signed up for a multi-month subscription and change your mind, we can cancel & refund its remaining shipments - the refund will be calculated based on a monthly price per box ($44.95 for the Queen box and $99.95 for the Empress Box) for any boxes that have already been fulfilled.  Please note that we can only refund a multi-month subscription that was paid within THE LAST 90 days. If you requested a refund past this date, we unfortunately can not process your refund anymore. However, the cancellation can still be processed to ensure that you will not be charged on the next billing cycle.  

Fit Guarantee: As an Empress Mimi subscriber, you can use the Fit Guarantee to have your item of choice replaced without the need to return the set! Talk about the Royal treatment 👑

No worries if the bra in your first box didn’t fit! Send us an email so you can get a store credit to purchase a new one on the website. In the correct and new size that you prefer!

- If you would like to use the Fit Guarantee on your subscription, please send us a request via this link (you only need your email and order number!

- The Fit Guarantee can be used once per subscription box customer. But fret not! If you have already used your Fit Guarantee you can still have your item exchanged through the usual exchange policy. 

- Once your request has been accepted by our team, you will receive a custom discount code you can use on any item on the website (except for subscription boxes) to receive your item in your correct size!

• Queen Box subscriber: $100
• Empress Box subscriber: $150

- If the item you would like to receive as a replacement is out of stock in your size, you can either redeem the discount code for an alternative style or sign up to be notified when your item is back in stock on the website. If the replacement item costs less than the store credit you received, you can still always add additional goodies you've been eyeing to your cart 😉

- Please note that any box that has received a free fit guarantee replacement will no longer be eligible for refunds unless you return both sets to us unworn with all labels attached within 30 days of the receipt of the replacement set at your own expense.

- Requests must be made within 30 days of receipt. 

* Purchases replaced under the fit guarantee can no longer be returned for a refund. 

Address accuracy: Please check and double check that the address you have provided is correct. If an order is returned to us due to an incorrect shipping address the reposting fee is $20 to cover the return shipping as well as the cost of the resend. Thank you for your understanding. 

Items delivered while you are out: Please make sure you or someone you know is present at your address to accept your delivery. If no-one is in the shipping company will leave a card to arrange a re-delivery or with details for you to collect the box from your local depot. For both free and paid deliveries, you will need to make sure that you cover any import duties and taxes which may be charged depending on your delivery destination address. Delay in paying these customs charges may result in a delay to receive your product. 

Refusing delivery: Please don’t refuse deliveries — in these cases, boxes will be returned to our warehouse and your purchase will be refunded as store credit. 

♥ 

Covid-19 Updates

Updated 11 April 2022

Restrictions are still in place to ensure the safety of our staff working in our warehouses. We continue to do our best to deliver your packages as fast as possible whilst keeping legal requirements as well as the health and safety of our staff as a priority. This means that fulfilment may take a little longer than usual. Fulfilment currently takes 2-3 working days from the date of your purchase pending availability and credit verification (e.g. bank checks and fraud analysis). Please give extra time for order processing during exceptionally busy periods.

Due to the ongoing effects of Government COVID-19 restrictions on Australian post Empress Mimi no longer offers free shipping and packages can only be delivered via the paid tracked shipping option. We apologize for any inconvenience this may cause.

For the above mentioned locations: We cannot guarantee delivery dates at this time, so please order ahead of time to ensure you receive your package on time. 

We are monitoring the situation closely and will post updates as they come through.

As ever, we are so grateful for your continued support of our small business during these unprecedented and difficult times.