Hi Daniel,
We’re truly sorry to hear that your Super Deal experience felt disappointing, and we really appreciate you taking the time to share your thoughts. We also want to assure you that we did receive your email under ticket #52096 and responded. It seems our reply may not have reached you or may have slipped into your spam folder, which we’re very sorry about.
As mentioned in that response, the Super Deal includes 10 mystery pieces from our Empress Archives. These items are randomly selected from our archive inventory, and while each piece is carefully chosen, matching sets or coordinated looks can’t always be guaranteed.
We completely understand your perspective and how this felt like a missed opportunity. Your feedback is incredibly valuable, and we’ll be taking it to heart as we continue working to improve our offerings and customer experience.
Thank you again for sharing your honest experience with us. We truly appreciate it.
Empress Mimi